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#3Sixty

Marketplace for Lodging & Relocation

3sixty-logo
For case studies_vv
United States
Team
PM | Business Analyst | QA | Scrum Master | Development | UI/UX | DevOps | PO
Category
Real Estate
For case studies_vv copy 4
May 2021 - Aug 2022
For case studies_vv copy 3
Mvp completed

Background

About 3Sixty

3Sixty is a worldwide leader in global accommodations and B2B technology solutions. As such, its main focus is to meet the demands of the blue chip clients they serve by ensuring a marketplace that delivers a high quality, curated, compliant and efficient accommodation experience.

Impact

3Sixty's triumph in managing global relocations for Amazon earned them the "Innovation of The Year" award. Industry giants embraced their B2B2C solution, fuelling remarkable growth. 

The Problem

For 3Sixty, the main concern was to update their technology stack to allow for a better user experience and enhanced functionalities.

The Challenge

Blending 3Sixty operational expertise and a globally vetted supply chain to deliver on the promise of a high touch, hyper local experience to clients and guests anywhere in the world.
• Tech-enabled marketplace (data, product, leads, process automation).
• Industry leading self-service offering (create unique B2C offering via B2B process).
• Housing as a service.
• Vetted and compliant global on-demand inventory.
• Eliminate friction of physical interface by offering a streamlined digital experience.
• Reimagine and recalibrate the underlying fundamentals on which the merging alternative accommodations industry operates.

Our Goals

Deliver a product that would enhance and improve the already functional 3Sixty resulting in a more robust and scalable software with a well-rounded user experience.

To get the job done, we gather a team of more than 35 people. A group of senior talents that has been working for over 15 years in the IT ecosystem chose a cutting-edge technology stack for the challenge.

The Team

In order to supply the demand that the project required, the team has grown overtime with experts from different backgrounds and expertise. The current line-up is as follows:

team

Value Proposition

a/ Supply

Property Owners
•  Access desirable corporate demand.
•  Increase revenue yield & cap rates.
•  Enhance long-term property value.
•  Offload property management operations/costs.

Aggregators
•  Access corporate demand.
•  Boost occupancy rates & revenue yield.
•  Offload corporate policy & requirement compliance.
•  Offload customer management & support operations/costs.

value1
value2

b/ Demand

Companies, Institutions & Government
•  Tailored, cost-effective, increasingly automated solutions & services.
•  Quality, pre-vetted worldwide supply for corporate needs.
•  Policy & requirement compliance; integration with existing rules and workflows.
•  Customer management & support.

Relocation Management Companies (RCM)
•  Streamlined availability of quality, pre-vetted worldwide supply.
•  Highly automated, cost-effective.
•  Policy & requirement compliance; integration with existing rules/ workflows.
•  Increase corporate custom satisfaction.

Travelers
•  Quality, pre-vetted worldwide accomodations
•  Fully-furnished & comfortable with tasteful desgin
•  Robust customer support
•  Destination activities & services

background

Ux Research

userpersona1
userpersona3
userpersona2
userpersona4

Ideation and Design

a/ Guest Flow

A dedicated flow was designed taking into account the most relevant features from a guest perspective, chief among them: the registration and log-in, the discovery of products and the bookings.

guestflow
guestflow

b/ Supplier Flow

For the suppliers, the flow created focused, among other features, on the creation and management of listings, the administration of reservations and the bid process.

c/ Design System

designsystem

Development

Methodology

• SCRUM
• Sprints 2 weeks

Tech Stack

Back-End: Microservices Architecture, Django FastApi, PostgreSQL, ArangoDB, Redis, RabbitMQ.
Front-End: JavaScript, React with Next.js, Multi-zones, distributed apps.
UX Design: Figma.
Testing: Webdriver.io for e2e, Cypress for integration, API Integration test using Postman, Pytest.
Infrastructure: Docker, Kubernetes, Azure Cloud, Azure API Gateway.
Third-Party API Integration: Payment gateway with Stripe (Critical for payments), Google Places API (Critical for geolocation and geofencing), Exchange rates API (For currency exchange quoting), Hotelbeds (To offer hotels in addition to proprietary products).


 logo-tech

Key Features

• Search for accommodations by address, point of interest, region, country, etc.
• Creation of property listings
• Pricing engine, tax rules, long stay promotions
• Stripe Integration for check-out
• Save favorite rental accommodations•Invite contacts to plan a trip together
• Booking accommodations, including date, check-in details and other details
• Real-time alerts and booking notifications
• Ratings and reviews to share experiences
• Bid model for reservation processes
• Supplier and accommodations curation

Design Solution

a/ Home

design-solution1

b/ Discovery

design-solution2

c/ Property Detail

design-solution3

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